Medical Data Management Corporation

Frequently Asked Questions

 

Why shouldn’t I do my own billing?

How does MDM charge for medical billing services?

How can MDM improve my cash flow?

How do I submit my new billing to MDM and how often should I?

How often does MDM submit claims to insurance carriers for payment?

What kind of information does MDM need from my practice?

Where do the checks go?

Who does the patient call with a billing question?

Are you a collection agency?

What if the patient is on a payment plan?

What is included in MDM’s services and what types of reports are available?

 

Q. Why shouldn’t I do my own billing?

A. The answer to this question depends on the specific needs of your practice. In some cases, it does make more sense to do some or all of your billing in-house. From the beginning we carefully evaluate your needs and advise you accordingly. In general, most of our clients choose a billing partner such as MDM to avoid issues surrounding the staffing of qualified billing personnel (space/overhead, ongoing training, compliance, performance monitoring, employee benefits). As  professional billers, MDM knows the industry inside out and the process from beginning to end.

 

Q. How does MDM charge for medical billing services?

A. Our fees are based on a percentage of payments collected, and are all-inclusive—there are no hidden charges. As the billing needs of no two practices are the same, MDM’s fee percentage varies based on client specialty and volume. Once we’ve discussed the specific needs of your practice with you, we’ll be happy to give you a free, no obligation written quotation.

 

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Medical Data Management

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Medical Data Management Corporation

47718 Van Dyke Ave

Shelby Twp, MI 48317

info@medicaldatamgt.com

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Q. How can MDM improve my cash flow?

A. In most cases, clients who transition their billing to MDM see immediate improvement in cash flow. As opposed to an in-house billing staff, MDM is compensated based on your payments from patients’ insurance carriers. Our focus is on maximizing your revenue and cash flow through timely processing of your billing, follow-up on unpaid insurance claims and monthly patient statements to coordinate patient payments on unpaid balances.

 

Q. How do I submit my new billing to MDM and how often should I?

A. If you are in the metro Detroit area Medical Data Management will gladly set up a courier account for your practice and your information is automatically picked up according to the schedule we establish together. We generally recommend no less than once per week, which allows us to process your billing as timely as possible. Outside the metro Detroit, delivery options are fax, UPS and the USPS.

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Q. How often does MDM submit claims to insurance carriers for payment?

A.MDM transmits claims electronically to BCBSM, Medicare, Medicaid, HAP, Medicare Railroad and to clearing houses for commercial carriers every business day for their processing.

 

Q. What kind of information does MDM need from my practice?

A. To facililate accuracy, MDM will design an easy-to-use billing router (or Superbill) for you to complete after servicing the patient, providing us with the procedures and diagnoses. For new patients, or patients whose demographic and/or insurance information has changed, we ask that you give us a copy of their patient face sheet and copies of insurance cards and drivers licenses.

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Q. Where do the checks go?

A. Payments are generally sent directly to your practice or to a designated lock box account. MDM can arrange to receive your payments and deposit them if desired. Otherwise, all MDM needs is a copy (or original, if you prefer) of the EOB to properly credit the account. If you prefer, arrangements can be made for MDM to receive and deposit your payments.

 

Q. Who does the patient call with a billing question?

A. As a Full-Service client, a dedicated MDM phone number is printed on your patients’ statements, and dedicated representatives will handle all billing questions.

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Q. Are you a collection agency?

A. As your medical billing partner, Medical Data Management will continue to follow-up on unpaid claims, until payment is received or the claim can not be processed by insurers. At that point, it’s up to you to decide how to pursue collecting the balance due (e.g., outside collection agency, bad debt write-off). MDM will be glad to prepare precollection reports and other necessary documentation for your collection agency.

 

Q. What if the patient is on a payment plan?

A. Patients will be sent statements until their account balance is paid. If there has been no activity for 90 days, then further options are explored.

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Q. What is included in MDM’s services and what types of reports are available?

A. MDM handles everything from transitioning your practice to a new billing service, initial patient billing and claim follow-up while providing a variety of helpful reports to manage your accounts receivable.

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Contact us today to discover how MDM can partner with your practice.